Is this retail chain finished?
I think many of you will quickly recognise this rapidly fading brand which was once a genuinely well loved British favourite.
The empty shelves and tatty fittings (when were any of this chains branches ever updated?) are not untypical. This photo I took today in Twickenham.
Boots are a shambles and a horrible example of a business taken over by faceless investment funds run by clueless overpaid bottom line driven corporate types. The stores are dated, confusing, charmless and even pretty dirty. There is no care or attention given to the brand and surely you don’t have to be a Mary Portas retail expert to know that empty shelves send out a depressingly negative message.
Recently they announced closure of 300 branches but I wonder if anyone really cares? It would appear that pharmacies are ready to immediately step into their shoes which in itself, asks serious questions about Boots’s strategy. You can also be assured that the replacements will be considerably more appealing at every level
What a downfall. It isn’t irreversible as Marks and Spencers have spectacularly proven but you feel that the present owners haven’t a clue.
No retail chain or any other business has a divine right to exist but when a hugely respected family owned chain is run down in such a dismal manner (they are notorious for treating their suppliers poorly too), then we all have a sense of something lost.
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