article thumbnail

Your Work Isn't Finished Even Though the Customer Has Paid

Your Virtual Credit Manager

However, any departure from the routine can lead to posting delays in addition to impacting future revenue and cash flow, alienating customers, and increasing administrative costs. Wasted Collection effort – contacting customers to pay invoices they’ve already paid. Who would’ve thought?

article thumbnail

Are Your Profits Going Up in Smoke?

Your Virtual Credit Manager

Photo by Jp Valery on Unsplash Payment deductions, also known as chargebacks or short pays, happen when the customer pays less than the full invoice amount. They occur because a customer does not receive your product or service as ordered, or feels the invoice is incorrect.