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Technological Solutions for Humanizing and Personalizing Dispute Management

Gaviti

For example, if a customer disputes the amount of the invoice, it could be due to a number of factors. For instance, collectors might see that in the past, minimizing or canceling the late fees or penalties on the invoices helped to solve the dispute more quickly. invoices amount) occur for many different reasons.

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How to Reduce Collection Calls With A/R Automation Software

Gaviti

Since customers who are late in paying invoices may be facing financial hardship, their relationships with you may already be strained. Inappropriate reactions on the part of the customer or collector during a collections call may make the situation worse. They deliver poor visibility into customer information.