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Technological Solutions for Humanizing and Personalizing Dispute Management

Gaviti

For example, if a customer disputes the amount of the invoice, it could be due to a number of factors. An A/R invoice-to-cash platform also helps facilitate the human element of dispute management if it can: Ensure continuous communication between your customer and A/R team. Support a process for deductions.

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Disputes in Account Receivables: Process & Resolution

Gaviti

Disputes within account receivables can lead to delayed payments, strained customer relationships and unforeseen cash flow problems. In many cases, they lead to deductions, so your A/R team needs a process that supports deductions as well. What Is Invoice Dispute Management?