article thumbnail

How To Handle Invoice Disputes

Lendio

What Is An Invoice Dispute? An invoice dispute happens when the client disagrees with the amount or terms of an invoice. Usually, this leads to a call or email disputing the invoice amount or due date. What Causes Invoice Disputes?

article thumbnail

Technological Solutions for Humanizing and Personalizing Dispute Management

Gaviti

An A/R invoice-to-cash management platform can allow a collector to further categorize a dispute about an incorrect invoice based on different factors: unauthorized changes in the invoices, lack of communication regarding the invoice, disputed taxes or fees on the invoice, or disputed late fees or penalties, etc.